Support Details technical support management

posted Friday, March 19th, 2010 at 11:56 am by

When people report bugs they almost never provide the minimum, simple information that would help you investigate the problem. Support Details simplifies this by automatically identifying a machines system details for export in popular formats.

Support Details by Imulus interactive agency is a simple little web app that does one job very well. There’s no preferences or requirement to register on the site. The only details you might need to enter is email address of an account you might want to export your system details too. With a click of a button you can also export the results in PDF or CSV format.

Its a one page site with a clean and simple interface. The moment you hit the page it has already identified details such as your operating system, browser and Flash versions, screen resolution or cookie and JavaScript status. All the really crucial information that even professionals will forget to include in a bug report. The site also helps to increase awareness of the type of information that might prove useful to a tech support team or web developer.

Now what we really need are some pluggins that embed this functionality in commonly used bug and customer support systems such as Trac or Zendesk so users don’t even have to think about it.

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